***These communications are intended for use only in situations when your customers’ data have not been compromised. If there has been a theft of customer data , including any financial, health or other sensitive information, work with your attorney to create the appropriate communications.***
Email #1 – Disaster Begins

Subject line: [Your Business Name] is Experiencing a Service Interruption
Dear Valued Customer, [Replace “Valued Customer” with Client’s Name if Possible] 
On [Date Disaster Began], [Your Business Name]  experienced a [A Brief Description of the Natural Disaster –or- A Brief Description of the IT-Related Disaster]. Unfortunately, this event has affected our day-to-day operations, including [A Brief Description of What Affected Services or Products Your Normally Provide These Customers].
All of us at [Your Business Name] our working tirelessly to resume normal operations and ensure your account is serviced at the level you’ve come to expect. We apologize for any inconvenience this has caused your business.
Please contact us at [Phone Number] or [Email Address] with any questions. We are dedicated to doing everything within our power to help [“You” for Consumers; “Your Business” for Businesses] as we work to resume normal operations.
We appreciate your understanding and your business.
Sincerely,
[Your Name]
[Your Title], [Your Business]

Email #2 – Disaster Recovery in Progress – Only Send if Service Cannot Be Restored Within 24 Hours of First Email Send
Subject line: [Your Business Name] is Actively Working to Restore Service
Dear Valued Customer, [Replace “Valued Customer” with Client’s Name if Possible] 
All [Your Business Name] employees are working tirelessly to recover from the [A Brief Description of the Disaster] in order to resume normal operations. [The Event] has made a large impact on our business [“and the community” If Applicable], and we hope to resume business as usual very soon.
Providing [The Applicable Type of Service or Product] you expect remains our number-one priority. We again offer our apologies for any inconvenience. If you have any questions, don’t hesitate to contact us at [Phone Number] or [Email Address].
Sincerely,
[Your Name]
[Your Title], [Your Business]

Email #3 – Disaster Recovery Completed
Subject line: [Your Business Name] Has Resumed Normal Operations
Dear Valued Customer, [Replace “Valued Customer” with Client’s Name if Possible] 
We’re happy to report that everything is back to normal at [Your Business Name]. Your [The Applicable Type of Service or Product] has been fully restored.
In light of [Brief Description of Event], we are actively creating new procedures and making key investments to help ensure you’ll never experience a service interruption.
Thank you for remaining a loyal customer. We’ve never been more committed to exceeding your expectations. [RECOMMENDED: Include a Couple Sentences Offering Customers a Discount or Free Item to Show Your Gratitude.]
As always, we welcome your questions and thoughts. Please contact us at [Phone Number] or [Email Address].
Sincerely,
[Your Name]
[Your Title], [Your Business]